Frequently asked questions

In case you have an urgent question or problem you can first check the most common problems and how to solve them. If you cannot find your issue in the below list, you can contact us during business days. Do not come to the practice without an appointment. For urgent problems during weekends or holidays, you can contact the central orthodontic on-call service on 070 222 088
The below common problems are generally not urgent and they can wait till the next available business day.

I have fixed braces and my wire stings

A stinging wire can be very annoying. To avoid pain, ‘orthodontic wax’ (or sugar-free chewing gum) can be applied to the pricking end of the wire. This will make the end feel soft. At the next check-up, the wire can then be cut off. If it can't wait and it hurts very much, the stinging end may be carefully cut with nail clippers. If this does not help, contact us for another appointment.

I have fixed braces and a bracket has come loose

If the loose bracket does not bother, it can simply be left in place until the next appointment. If it bothers (with and loose back/last bracket), the bbracket can be removed from the wire and the wire can be carefully cut with a nail clipper. If this does not help and you are in pain, contact us for another appointment. If you have to wear elastic bands on this bracket, it is important that the bracket does get fixed back in place. If your appointment is within 2 weeks, you should not make an extra, quicker appointment for this.

The retention wire behind my teeth has detached or stings

If the retention wire behind the teeth is loose or lost, the teeth may start to move. NEVER cut this wire (only in an emergency) but contact us for an appointment so we can reattach the wire or repair the stinging piece. Try using wax to temporarily tape the wire so it does not sting or interfere. If the wire is completely out of your mouth, bring it with you to your appointment. If the wire in the upper jaw is loose and you also wear night braces here: wear these braces as much as possible to prevent tooth displacement in the meantime.

My removable orthodontic appliance does not fit any longer, is broken or is lost

Contact us for an appointment so that the appliance can be adjusted or repaired, or sent for repair. If the (broken)appliance does still fit, keep wearing the appliance until this new appointment! If you still have the plaster or 3D model on which the appliance was made, please bring it to the appointment.

My metal band has come loose

If the band around the molar is loose, contact us for a new appointment. The band will then be reattached. If the band is loose for too long, a hole may develop in the tooth.

My night retainer is lost or broken

If your removable night retainer is lost, please contact the practice as soon as possible. Be sure to bring your 3D or plaster model on which this brace was made! If this model is present, costs can be saved! This also applies to a broken appliance.

I have to wear dental elastics but I ran out

It is important to wear elastics as advised. When the pack is empty, come and collect new elastics. You do not need to make an appointment for this. Please note that the practice may be closed at times! You cannot find these elastics in shops or pharmacies.

I have run out of mouthwash

It is important to rinse your mouth with a specific mouthwash every night throughout your orthodontic treatment with braces. This can be obtained by prescription. If you run out of mouthwash, please send us an email. We can electronically put a prescription on your ID card so you don't have to come to the practice. You can then collect the mouthwash with your ID card from the pharmacy.